We supported the management of the Telephone Networks Division of Ericsson to understand the root cause of their profitability problems and plan a remedial course of action.

The Telephone Networks Division of this major Telecommunications’ business was faced with ongoing significant losses. They asked for our support to navigate various vested interests in order to achieve an agreed solution.

Our Approach

The capability model helped Ericsson to understand the gaps between the delivery promises of a commission driven sales force and the ability of the installation team to meet these. The process of putting together the capability model helped to create a consensus and clear sense of direction in resolving to create a more integrated organisation and end to end process.


Resolution of the organisational disconnect and a return to more profitable operations

“This process helped us understand and accept our problem, engage our staff in the process and plan to resolve the problem.”