The IS Director had agreed a 5 year strategy with Cancer Research UK’s executive board and needed our support to help communicate and engage their staff, customers and stakeholders in understanding and committing to their vision and its implementation.
Working with the core ‘change team’, we recognised that whilst the IS function had an inspiring vision and ambitious goals; they were complex and difficult to translate. We produced a stakeholder communication and engagement plan with the team to simplify this for people. This included a calendar of events of various complexity for people to understand what was happening, why, when and what impact it might have. The most significant of these events were two week-long ‘Strategy Fairs’ where the doors were opened to key customers and IS staff to talk with the ‘change team’ and their sponsors and understand the IS Strategy.
The Business attendance was high, with over 30 people attending each day. When we surveyed attendees of the events, over 70% had a high degree of confidence that planned changes would have a big impact on improving the service that IS provided its customers.